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Shipping
All string orders and
accessories will be shipped using Australia Post. Other items
including acoustic guitars and amplification equipment will be
shipped using our courier service providers. Deliveries to major
capital cities are usually within 2 business days, regional areas
and WA deliveries are usually within 5 working days. The
Acoustic Centre is located at 206 Park St. South Melbourne,
Victoria, Australia. We ship daily at 2pm (Monday to Friday)
excluding Victorian public holidays. If you require more info on
shipping to your area please contact us via info@acousticcentre.com.au or
by phone 03 9699 5691
Returns
You are entitled to a refund OR
repair OR exchange
OR credit if the products you’ve bought are:
• faulty
• significantly different to those shown or described to you
• not doing what they’re supposed to do.
When you buy, you should choose carefully. You don’t
automatically get a refund for simply changing your
mind,
If you have a item that you are
wanting to return you may REQUEST
a return by emailing us at info@acousticcentre.com.au or
call 03 999 5691.
Requesting a return does not
automatically mean that we will accept the return. We need to
assess the situation and then we will respond with the course of
action to be taken.
Requests for returns
will only be
accepted within 7 daysof you receiving the goods unless you have a
warrantee claim. No returns will be accepted unless we are
contacted first. You will be responsible for return shipping
costs unless the product was shipped by us incorrectly. Credits
and Refunds are limited to the cost of the goods excluding freight
charges.
Delivery
Times
All delivery times are
estimates only. We cannot be held responsible for any delays
that are outside of our control. Most deliveries of items that we
have in stock occur within 7 days with most East Coast capital city
deliveries taking 2 days. We endeavour to give you the most
accurate information in relation to delivery times.
Special Orders, Custom Orders
and non stock items that are ordered from Overseas have an
estimated delivery date. We will not be held responsible if these
dates are not met by our suppliers and a failure to deliver goods
by a particular date will not be accepted as a reason for an order
cancellation unless agreed to by The Acoustic Centre | 