Frequently Asked Questions

Acoustic Centre is Australia's only dedicated acoustic guitar store. We offer expert advice and guidance in getting you the gear that you need. Unlike most stores that like to list every guitar under the sun on their websites, but only actually stock a couple, we keep literally hundreds of hand-picked acoustic and hollowbody electric guitars in stock at any one time, as well as resonators, mandolins, banjos, ukuleles, amps and countless accessories. We are obsessed with acoustic guitars!

We ship everyday to all over Australia using courier services and Auspost. Everything is fully insured and carefully packed to our strict standards. We offer FREE FREIGHT on orders over $50 to most destinations. Occasionally due to issues with delivering to remote or unusual destinations, we aren't able to offer free postage, so we do reserve the right to retract the offer if freight costs exceed 15% of your purchase. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.

Stock on many instruments is unfortunately limited. Often when we sell a product we are forced to wait on more production to arrive instore. If you see a product with 'Contact Us for Availability' or 'Incoming Soon' please shoot us an email or give us a call and we will find out when the next item is incoming.

You can pay using your credit card, PayPal, funds transfer or via our partners at Zip Money. Zip Money offers 6 months interest-free on purchases over $1000, and 3 months on purchases under $1000. For more information, please click here.

If you wish to do a funds transfer, our bank details are:

The Acoustic Centre
BSB: 083155
Acc: 653613277
National Australia Bank

And please don't forget to send us a remittance to info@acousticcentre.com.au!

As soon as your order is dispatched, we will send you tracking details so that you can track it via the courier or Australia Post's website. If there are any issues, please email or call us and we will follow it up for you.

We realise that sometimes you may wish to return an item that you've purchased. If you have an item that you are wanting to return you may request a return by emailing us at info@acousticcentre.com.au or calling us on (03) 9699 5691 as soon as possible.

When you buy, you should choose carefully. We don’t automatically give refunds for a change of mind. You are entitled to a refund or repair or exchange or credit if the products you’ve bought are:

• Faulty
• Significantly different to those shown or described to you
• Not doing what they’re supposed to do

Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and Refunds are limited to the cost of the goods excluding freight charges. Returns will attract a 8% restocking fee if there is no fault with the product.

Occasionally, we will accept trade-ins against a new instrument in our store. Please email us photos of your guitar and we can get back to you with a trade-in value.

Yes, we often sell instruments on behalf of our customers. We take a 27.5% commission off of the sale price, which includes GST. Please note that we are selective in what we take as consignment instruments, so please email or call us the with the details of the instrument and we can take a look.

We're always keen to make our customers happy. If you have had a great experience with the Acoustic Centre, why not leave us a review or tell a friend?