Ordering, Shipping & Returns

Ordering Details

You can order anything directly from this website by clicking 'Add to Cart' on the product page, and pay using Credit Card, PayPal, Bank Transfer or via our partners Zip Money. You can also arrange a rental program through our rental partners Studio19. All details for our partners are available on our Finance and Ordering Options page, under the 'Info' heading on the main menu.

All prices are inclusive of GST, and all transactions are processed in Australian Dollars (AUD). All orders over $50 are shipped for free Australia-wide using our preferred courier service or Australia Post.

If you would like to order using a funds transfer into our account, you can simply put your name as the reference on the transfer. Please email us your remittance details upon doing the transfer so that we can match your funds up with your order. Our details are as follows:

National Australia Bank
The Acoustic Centre
BSB: 083155
Acc: 653613277

Our physical store address is:

206 Park Street
South Melbourne
Victoria 3205

Australia

The Acoustic Centre is a Registered Australian Company. ABN 23 073 227 988.

 

Shipping

Acoustic Centre offers free Australia-wide shipping on all orders over $50 in our store. Occasionally due to issues with delivering to remote or unusual destinations, we aren't able to offer free postage, so we do reserve the right to retract the offer if freight costs exceed 15% of your purchase. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.

Most strings and accessories will be shipped using Australia Express Post. Other items including guitars, cases and amplification equipment must be shipped using our courier service providers, with a tracking number and signature on delivery. Please note that we cannot ship guitars and large items via Australia Post due to size restrictions, and these items must be signed for on delivery; We cannot ship large items to a PO Box or request that it be left without a signature. Deliveries to most major capital cities are usually within 2 - 4 business days, and regional areas and WA deliveries are usually within 8 working days.

The Acoustic Centre ships goods Australia-wide, however at this time we are unable to accept international orders. Please contact us on (03) 9699 5691 to enquire about a special order. 

The Acoustic Centre is located at 206 Park Street, South Melbourne, Victoria, Australia. We ship daily at 2pm (Monday to Friday) excluding Victorian public holidays. You are welcome to pick your order up instore, but we will require photo identification to ensure against fraud. If you require more info on shipping to your area, or have any questions regarding shipping, please contact us via info@acousticcentre.com.au or by phone on (03) 9699 5691.

Returns

If you have an item that you are wanting to return you may request a return by emailing us at info@acousticcentre.com.au or calling us on (03) 9699 5691.

When you buy, you should choose carefully. We don’t automatically give refunds for a change of mind. You are entitled to a refund or repair or exchange or credit if the products you’ve bought are:

  • Faulty
  • Significantly different to those shown or described to you
  • Not doing what they’re supposed to do

Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and Refunds are limited to the cost of the goods excluding freight charges. Returns will attract a 8% restocking fee if there is no fault with the product.

Delivery Times

All delivery times are estimates only. We cannot be held responsible for any delays that are outside of our control. Most deliveries of items that we have in stock occur within 7 days with most East Coast capital city deliveries taking 2-3 days. We endeavour to give you the most accurate information in relation to delivery times.

Special Orders, Custom Orders and non-stock items that are ordered have an estimated delivery date. We will not be held responsible if these dates are not met by our suppliers and a failure to deliver goods by a particular date will not be accepted as a reason for an order cancellation unless agreed to by The Acoustic Centre.