Where is Acoustic Centre located?

We’re based in Melbourne at 206 Park Street, South Melbourne. Our showroom is open 7 days a week.

Do you ship guitars Australia-wide?

Yes, Acoustic Centre offers free, insured shipping across Australia with every guitar carefully inspected and setup before delivery.

Can I trade in or consign my old guitar?

Yes, we accept trades and consignment sales. Visit our Sell or Trade page for details or contact our team for an appraisal.

Are all guitars professionally set up before delivery?

Absolutely — every guitar is setup and inspected by our in-house technicians before leaving the store.

Do you offer customer support after purchase?

Yes, our team provides ongoing support, adjustments, and advice to all customers across Australia.

Ordering, Shipping, Returns and Cancellations

Clear, no-fuss info for buying online or in-store. If you’re unsure about anything, reach out and we’ll help.

Quick help

Email info@acousticcentre.com.au Call (03) 9124 9929

Shipping

Instruments & Amplifiers

All shipping costs will be calculated in the checkout before any payment is requested. Its a big broad land and shipping costs vary depending on where you are.

We professionally pack your guitar in either its factory box or in our custom boxes that are designed to give maximum protection. We use reputable couriers to ensure that your order arrives quickly and safely. All orders are fully insured.

Remote delivery note: occasionally some destinations can’t be serviced at free-shipping rates. If freight costs are excessive we may need to adjust shipping. We’ll always contact you first and you can opt for a full refund or an alternative delivery option.

Tracking & signatures: strings and accessories ship with tracking via courier or Australia Post. Instruments, amps and large items ship via our courier partners with tracking and signature on delivery.

We can’t authorise “leave without signature” unless we receive the purchaser’s written authority. Please not that if you request "leave without signature" we can not take responsibility for your order if it goes missing.

ACT / Canberra

0200, 2582, 2600-2620, 2900-2906, 2911-2914

New South Wales / Sydney

1100, 1215-1215, 1220, 1225, 1230-1231, 1235, 1239-1240, 1291, 1300, 1335, 1340, 1350, 1355, 1360, 1405, 1435, 1445, 1450, 1455, 1460, 1465-1466, 1470, 1475, 1480-1481, 1485, 1490, 1495, 1499, 1515, 1560, 1565, 1570, 1585, 1590, 1595, 1602, 1630, 1635, 1640, 1655, 1660-1685, 1700, 1710-1730, 1750-1765, 1790, 1800-1811, 1825, 1835, 1851-1885, 1890-1891, 2000-2080, 2084-2156, 2158, 2160-2234, 2555-2559, 2563-2567, 2745-2752, 2759-2774, 2776-2777, 2890-2891

Victoria / Melbourne

3000-3097, 3101-3138, 3140-3207, 3335-3340, 3427-3429, 3750-3753, 3765, 3787, 3800-3810, 3930, 3975-3976, 8001-8012, 8045, 8051, 8066-8071, 8102, 8111-8205, 8438, 8511, 8785

Queensland / Brisbane

4000-4022, 4029-4037, 4051-4078, 4101-4133, 4151-4179, 4205, 4300-4304, 4500-4506, 4508-4511, 4520, 9000-9002, 9005-9007, 9009-9015, 9464

South Australia / Adelaide

5000-5025, 5031-5052, 5061-5076, 5081-5098, 5106-5127, 5131-5133, 5150, 5156, 5158-5170, 5173-5174, 5800-5800, 5810, 5839, 5842, 5950

Ordering

How to order: add items to cart and checkout online. We accept Credit Card, PayPal, Bank Transfer, Afterpay and Zip. Rental options can be arranged through our rental partner (see Finance & Ordering Options in the main menu).

Pricing: all prices include GST and are charged in Australian Dollars (AUD).

Paying by bank transfer (NAB)

Use your name as the transfer reference, and email your remittance advice so we can match payment to your order.

National Australia Bank
The Acoustic Centre
BSB 083419
Acc 653613277
BIC / SWIFT NATAAU3303M

Our store details

Address
206 Park Street
South Melbourne VIC 3205
Australia

ABN 23 073 227 988

Delivery times

Delivery times are estimates and can be affected by factors outside our control. Most in-stock orders arrive within 7 business days, with many East Coast capital city deliveries taking 2–3 business days.

Instruments, amplifiers and large items require a signature on delivery. We can’t authorise “leave without signature” unless we receive the purchaser’s written authority.

Special orders, pre-orders & non-stock items: estimated dates can shift and may arrive earlier or later. If our supplier timelines change, we may not be notified in advance. A delayed ETA isn’t grounds for cancellation unless agreed by Acoustic Centre.

Will I receive the exact guitar shown?

We try to show the actual instrument in stock wherever possible. However, for production models the in-stock guitar may vary slightly due to natural differences in timber grain/colour, parts, and finish.

For one-of-a-kind or pre-owned instruments, the photos will be of the actual guitar available.

If you’re chasing a specific look, email us and we’ll happily send photos and videos of the exact guitar in stock. If we have more than one, you can choose the one you receive.

Please note: we can’t accept returns for natural variation in timber grain/colour, finish variation or parts colour unless there’s a fault with the instrument.

Returns

To request a return, please contact us first via email or phone. Returns are assessed case-by-case to ensure the fairest outcome.

When returns may be accepted

You’re entitled to a refund, repair, exchange or credit if the products you bought are:

Faulty
Significantly different to what was shown or described
Not doing what they’re supposed to do

Timeframes & conditions

Return requests must be made within 7 days of receiving goods (unless it’s a warranty claim).
No returns are accepted unless we’re contacted first.
Refunds/credits apply to the cost of goods only (freight charges aren’t refundable).
If there is no defect, we deduct shipping both ways plus a 3% restocking fee.
Consumables (including strings and picks) can’t be returned once opened.

Requesting a return doesn’t automatically mean it will be accepted. Please reach out as soon as possible so we can help.

Cancellations

In-stock order cancellations

Before shipping:
- Customers may cancel their order for a refund of amounts paid, less a cancellation fee to cover costs such as payment processing and administration.
- This fee will reflect our reasonable costs
After shipping:
- Customers may return the item for a refund of amounts paid, less:
  - a restocking fee (reflecting handling, inspection, and administration), and
  - actual shipping costs incurred.
Depending on the item and circumstances, cancellation fees may vary and can be higher for special-order, rare, or custom instruments.

Special orders / pre-orders / non-stock items/ Custom orders

A deposit is required to secure these items. Regular Monthly payments are required over the waiting period.
These are non cancelable orders. Special Orders or Non Stock Orders can not be cancelled once the order is placed.

Lay-by cancellations

A 20% deposit is required for lay-by.
If a customer cancels a lay-by, they are entitled to a refund of amounts paid, less a cancellation fee reflecting costs such as:
- administration
- storage
- the item being held and removed from sale
Lay-by purchases not finalised within:
- 3 calendar months (new instruments)
- 4 weeks (used instruments)
may be cancelled, with a refund provided minus cancellation fee.
Depending on the item and circumstances

Need help?

If you’re unsure which shipping tier applies or you want to confirm the exact guitar you’ll receive, contact us and we’ll sort it out quickly.