Acoustic Centre offers free shipping on all new items to most locations within Australia on all orders over. We also offer competitive Express shipping options at checkout.
Customers located in Western Australia, Northern Territory and Far North Queensland recieve free shipping on all accessory orders over $99, but will incur a flat rate instrument or large item shipping charge of $179 (or $299 for Express shipping).
Occasionally due to issues with delivering to remote or unusual destinations, we aren't able to offer free postage. We reserve the right to retract the offer if freight costs exceed 15% of your purchase. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.
All strings and accessories will be shipped with tracking via courier or Australia Post. Other items including guitars and amplification equipment will be shipped using our courier service providers, with a tracking number and signature on delivery.
You can order anything directly from this website by clicking 'Add to Cart' on the product page, and pay using Credit Card, PayPal, Bank Transfer or via our partners Afterpay and Zip Money. You can also arrange a rental program through our rental partners Studio19. All details for our partners are available on our Finance and Ordering Options page, under the 'Info' heading on the main menu.
All prices are inclusive of GST, and all transactions are processed in Australian Dollars (AUD).
If you would like to order using a funds transfer into our account, you can simply put your name as the reference on the transfer. Please email us your remittance details upon doing the transfer so that we can match your funds up with your order. Our details are as follows:
National Australia Bank
The Acoustic Centre
Our physical store address is:206 Park Street
If you have an item that you are wanting to return you may request a return by emailing us at email@example.com or calling us on (03) 9699 5691.
On all instrument purchases, you may return your item within one week, as long as it is in as-new condition, as it was delivered to you. The cost of shipping both ways will be deducted from your refund or credit. Consumables including strings and picks cannot be returned once opened. Requesting a return does not automatically mean that we will accept the return. Please contact us immediately so that we can determine the best course of action for all.
When you buy, you should choose carefully. We don’t automatically give refunds for a change of mind. You are entitled to a refund or repair or exchange or credit if the products you’ve bought are:
Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and Refunds are limited to the cost of the goods excluding freight charges.
Will I receive the actual guitar shown on the website?
We endeavour to show the actual instrument in stock whenever possible, but the guitar in stock may differ slightly from the one shown on our website. Materials used can look different from guitar to guitar, including timber grain and colour, parts colours and finishing. If an instrument is a one-of-a-kind or preowned guitar, the picture will always be of the actual guitar in stock, but production models may have slight variations to the picture shown.
If you're after a particular look, feel free to email us at firstname.lastname@example.org or send us a message through our chat service to request photos of the actual guitar in stock. We are more than happy to send through pictures of all in-stock guitars, to make your choice easier.
Please note that returns will not be accepted for variations in timber grain / colouring, finish variations and parts colouring, unless there is a fault with the instrument. If you have any questions at all regarding an instrument's appearance, just drop us a line - we're always happy to send photos, and if we have more than one instrument in stock you'll be able to choose the exact guitar that you receive!
Order cancellations that occur before shipping will incur a Cancellation Fee, a total of 3% of the total order excluding shipping. This is due to the banking fees that we incur on every transaction. We can not recover these fees from financial institutions, inlcuding Buy Now Pay Later services and PayPal. Order cancellations that occur after shipping has taken place will also incur any shipping costs that eventuate.
All delivery times are estimates only. We cannot be held responsible for any delays that are outside of our control. Most deliveries of items that we have in stock occur within 7 days with most East Coast capital city deliveries taking 2-3 days. We endeavour to give you the most accurate information in relation to delivery times.
Special Orders, Custom Orders and non-stock items that are ordered have an estimated delivery date. We will not be held responsible if these dates are not met by our suppliers and a failure to deliver goods by a particular date will not be accepted as a reason for an order cancellation unless agreed to by The Acoustic Centre.