Shipping & Returns

Shipping

Acoustic Centre offers free Australia-wide shipping on all orders over $30 in our store. Occasionally due to issues with delivering to remote or unusual destinations, we aren't able to offer free postage, so we do reserve the right to retract the offer if freight costs exceed 15% of your purchase. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.

All strings and accessories will be shipped using Australia Express Post with tracking. Other items including guitars and amplification equipment will be shipped using our courier service providers, with a tracking number and signature on delivery. Deliveries to most major capital cities are usually within 2 - 4 business days, and regional areas and WA deliveries are usually within 8 working days.

The Acoustic Centre ships goods Australia-wide, however at this time we are unable to accept international orders. Please contact us on (03) 9699 5691 to enquire about a special order. 

The Acoustic Centre is located at 206 Park St. South Melbourne, Victoria, Australia. We ship daily at 2pm (Monday to Friday) excluding Victorian public holidays. You are welcome to pick your order up instore, but we will require photo identification to ensure against fraud. If you require more info on shipping to your area, or have any questions regarding shipping, please contact us via info@acousticcentre.com.au or by phone on (03) 9699 5691.

Returns

You are entitled to a refund or repair or exchange or credit if the products you’ve bought are:

  • Faulty
  • Significantly different to those shown or described to you
  • Not doing what they’re supposed to do

When you buy, you should choose carefully. We don’t automatically give refunds for a change of mind.

If you have an item that you are wanting to return you may request a return by emailing us at info@acousticcentre.com.au or calling us on (03) 9699 5691.

Requesting a return does not automatically mean that we will accept the return. We need to assess the situation and then we will respond with the course of action to be taken.

Returns will attract a 8% restocking fee if there is no fault with the product.

Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and Refunds are limited to the cost of the goods excluding freight charges.

Delivery Times

All delivery times are estimates only. We cannot be held responsible for any delays that are outside of our control. Most deliveries of items that we have in stock occur within 7 days with most East Coast capital city deliveries taking 2-3 days. We endeavour to give you the most accurate information in relation to delivery times.

Special Orders, Custom Orders and non stock items that are ordered have an estimated delivery date. We will not be held responsible if these dates are not met by our suppliers and a failure to deliver goods by a particular date will not be accepted as a reason for an order cancellation unless agreed to by The Acoustic Centre.