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Yes — we offer tracked, insured shipping across Australia. Every guitar is inspected, setup and carefully packed by our team before dispatch.
Metro areas typically receive orders in 1–3 business days. Regional/remote deliveries usually arrive within 3–7 business days, depending on the carrier and location.
Instruments are individually checked, and packed securely in our custom-designed shipping boxes. Hard/soft cases are protected inside heavy-duty cartons with fragile handling labels.
Yes. Tracking details are emailed when your order ships. If you need help, contact us and we’ll monitor progress with the carrier.
Not at this time, sorry!
Our showroom is at 206 Park Street, South Melbourne, VIC 3205 — open 7 days a week.
Yes. We’re happy to organise focused demo time. Get in touch with the models you’d like to try and preferred times.
Absolutely. Every guitar receives a professional inspection and setup so it arrives ready to play.
Yes — restrings, setups, fretwork and more. You can also book online at our repairs page.
Visa, Mastercard, American Express, PayPal and select buy-now-pay-later options (e.g., Afterpay/Zip where available). In-store EFTPOS is also available.
We offer a 14-day change-of-mind window on online purchases. Items must be returned in original condition with all packaging. See Shipping & Returns for full terms.
We offer 3-month layby periods on new items and 4-week layby periods on used instruments with no additional charges.
Yes — invoices include ABN and GST details for your records.
Comfortable body size, smooth setup, stable tuning, and a tone that inspires practice. Choose the guitar that most inspires you to pick up and play, that fits within your budget. Our team can shortlist great beginner options to suit your budget.
Spruce tops = clarity and headroom; Cedar = warm response at light touch; Mahogany/Rosewood backs change warmth/overtones. Ask us for brand-specific examples.
Each brand voices guitars differently. Tell us your style, feel and budget — we’ll match you to models that fit your sound and playing comfort.
Yes. We regularly stock left-handed and shorter-scale instruments. Contact us for current availability.
Yes. Bring your instrument for an assessment or send details/photos for a preliminary estimate.
We do. We’ll agree on a list price and commission, then market your instrument to our audience. See our consignment information page for how it works, and to send photos and details for appraisal.
All new instruments include the manufacturer’s warranty. We’ll help facilitate any claims — keep your receipt and serial number handy.
Contact us right away. We’ll assess and resolve promptly — including setup adjustments, repair or replacement where appropriate.
Yes — advice, adjustments and maintenance tips are part of our service. We’re here long after your purchase.
Yes — select Store Pickupat checkout. We’ll email you when your order is ready to pick up from our South Melbourne showroom. Please note that we will require identification and in some cases the bank card used to purchase the item.
Most in-stock items are ready within business hours the same or next day. Bring photo ID and your order confirmation.
Email info@acousticcentre.com.au or visit our Contact page for phone and hours. We’re happy to help.
Open 6 days, Monday to Saturday — weekday hours are 10:00am–5:00pm,and Saturday hours are 10:00am–4:00pm. Check our Contact page for updates on public holidays.
