Instruments & Amps

• Free courier shipping on orders over $1499 to eligible metro areas

• $49–$69 standard shipping on lower-value orders

• Express shipping available for an additional fee

• Regional and remote areas may incur higher freight costs

Accessories

• Free standard shipping on orders over $99

• Flat $8.99 shipping under $99

• $15 express shipping available

Delivery Details

• All orders ship with tracking

• Instruments and large items require signature on delivery

• If freight costs exceed expectations, we’ll contact you before shipping

Shipping rates, eligibility, and delivery options are confirmed at checkout based on your location.

Ways To Pay

Buy Now, Pay Later

• Zip – 3 months interest-free under $1,000, 6 months interest-free over $1,000

• Afterpay – available at checkout

Pay in Full

• Credit & Debit Card

• PayPal

• Bank Transfer

Rent to Own

• Studio19 Rentals – low monthly payments with the option to buy later

All prices are in AUD and include GST. Payment options are shown at checkout.

Returns

• If something’s not right, please contact us first and we’ll help you work through the best solution

• Returns, exchanges, repairs, or credits are available for faulty or misdescribed items

• Return requests should be made within 7 days of delivery

• Freight charges aren’t refundable

• Non-faulty returns may incur return shipping and a small restocking fee

• Opened consumables (including strings and picks) can’t be returned

Returns are assessed case-by-case so we can ensure the fairest outcome for everyone.

• We aim to show the exact guitar in stock whenever possible

• For one-of-a-kind or preowned instruments, photos will always be of the actual guitar you’ll receive

• Production models may vary slightly in timber grain, colour, finish, or hardware due to natural materials

• If you’d like to see the exact guitar before buying, just ask — we’re happy to send photos of the instrument in stock

• Where multiple guitars are available, you can choose the exact one you receive

Please note: natural cosmetic variations aren’t considered faults, but if you have any questions about appearance, we’re always happy to help before purchase.