FAQ's

FREQUENTLY ASKED QUESTIONS.....and answers

Q. Is Acoustic Centre a real store?

Yes we are! We are at 206 Park St Sth Melbourne, we have been here for nearly 30 years. You are welcome to come in and try out gear, talk bass gear and even buy something if the mood grabs you.  We are open Monday - Friday 10-6pm, and Saturdays 10-4pm.  You can call us on 03 96995691 or email us at info@acousticcentre.com.au

Q. Why should I buy from Acoustic Centre?
A. Acoustic Centre is Australia's only dedicated bass store. We offer expert advice and guidance in getting you the gear that you need. Unlike most stores that like to list every guitar under the sun on their websites, but only actually stock a couple, we keep around 350 acoustics in stock as well as amps, and accessories. We are dedicated to the same thing that you are.....Acoustic Guitars!! 

Q. Do you deliver Australia Wide?
A. Yes, we ship everyday to all over Australia using courier services and Auspost. Everything is fully insured for you at no extra cost. We offer FREE FREIGHT on orders over $50 to most destinations. Given the size of this land and some remote areas we reserve the right to retract the offer if freight costs exceed 15% of your purchase. We will always notify you if there is an issue and offer a full refund

Q. Why does it say "Email Us for Availability"

A. Stock on many instruments is limited, there is no warehouse stacked to the rafters with multiples of every guitar available ....we are not selling Apple iPhones. Often when we sell a product we are then forced to wait on more production to arrive in the country or be produced locally. If you see a product with "Email Us for Availability" please shoot us an email, alternatively enter your email address in the "Tell me when this is Available" and we will get back to you with an ETA on the next available

Q. How do I pay for my order?
A. You can pay using your credit card, PayPal, funds transfer or by Zip Money. We offer up to 6 months interest free through Zip Money, you can own your gear now and pay it off over 6 months with no interest. 

If you are doing a funds transfer our bank details are: Bass Centre BSB 083155  Acc. 653613277

Q. How do I make payments on my Order or Layby?
A. If you email us with the amount that you want to pay towards your layby or order, we will generate an invoice for you and send it to you. You can simply pay this invoice via our website by your choice of payment method (credit card, PayPal, funds transfer).

 

Q. How do I track my order?
A. We will send you tracking details as soon as your order is dispatched, and you can track it as it travels to you. If there are any issues you can always email or call us and we will follow it up for you.

Q. Do we offer lessons?
A. No, unfortunately we simply do not have the space to accommodate teaching rooms.  We have a list of recommended teachers on the 'Tuition' page under the 'Info' tab on this website.

Q. Does Acoustic Centre accept Trade-ins?
A. Yes, sometimes we do, email us photos of your guitar and we can get back to you with a trade-in value.

Q. Can I sell my gear at Acoustic Centre on Consignment?
A. Yes, we can sell your gear on your behalf, we take a commission off the sale price, our rates are 27.5% commission.
We are selective in what we take so please email us the details and we can work it out from there.

Q. How come you guys are so helpful?
A. We are simply good blokes trying to help you out on your guitar journey :)